How frustrating is it to fix the same problem multiple times?  How deflating is it to your team?  It feels like running on a treadmill:  lots of energy expended and no motion forward!  Root Cause Problem Solving, rooted in the Scientific Method, is the tool for solving problems for good.  And to do it well takes discipline, data and a bias to test ideas.

It starts with broad problem perception.  We move down the funnel, from top to bottom, starting with a clear definition of the problem, getting to the point of cause and driving to the root cause.  Once we’ve done this we can move forward more confidently with developing potential solutions.  We run Improvement trials until a solution is found.  We standardize new processes to lock in the changes and develop a check procedure to test whether problems have truly been solved to root.